Yelp is probably the most popular customer-review website in the U.S., which can be a great tool for consumers when shopping around, comparing products or services, or just general research on a company. Yelp reviews carry economic might: A Harvard Business School study concluded that a one-star rating INCREASE on Yelp translated to 5-9% increase in revenues for a restaurant.
The dark side of the Yelp force also takes the form of the dreaded only one-star- out-of-five-stars review.
The dark side of the Yelp force also takes the form of the dreaded only one-star- out-of-five-stars review.
With 95 million reviews, how could one negative Yelp review cause legal troubles and court case?
Click here to read about the case Tisha discusses in the video
Thanks for the two minute tip. Again, very informative.